Shhh! Wanna hear the secrets of avoiding rejection? These Scentsy Consultant Tips are for you!
I get it. There are two types of Independent Scentsy Consultants. Those who hate being rejected… and liars!
I have some bad news and some good news for you however.
The bad news is that it is human nature to say “no” before we say “yes”. In fact we often say no before we have even heard the information around our decision. Crazy right?
The good news is: there are ways that we can help people truly consider what we are offering to them before they make their decision.
Wouldn’t this be better for both parties rather than your customer or potential new Scentsy team mate jumping the gun on a knee-jerk reaction?
BACKGROUND: Nobody Loves Hearing No – But We Can Learn To Cope With It
In my past life I was a telemarketer. We worked on the basis that on average 1 in every 10 calls would result in success (and that was for a talented telemarketer).
For every 100 calls I made in a shift I was hearing 90 “no’s” (some of them more creatively worded than that I might add!). But I always walked out of every shift with the same smile I walked in with.
How? I was equipped with a positive attitude, experience and the information I’m going to share with you here.
Read on to discover the facts about “no”, as well as do’s and don’t’s to help you become virtually rejection proof. These have been compiled into your own guidebook of Scentsy Consultant Tips. If you’re tired of hearing “just go for the no!” then you’re going to love these Scentsy Consultant Tips. (You can thank me later).
So let’s go for the… just kidding!
FACT: It’s Not About You
The important thing to realise in your Scentsy business, is that when people are saying no to you- it’s not about you!
They may be saying “not right now”. Even if they are saying a permanent “no”; this does not mean your career is over. It certainly doesn’t mean that you are a bad person.
Consider the do’s and don’ts within these Scentsy Consultant tips when you are offering your products, business opportunity or aiming to book more parties. Whether it be to friends, relatives, coworkers, or even people you have just met.
These apply to most Direct Sales/Party Plan Opportunities, not just Scentsy.
DO keep it personal (as opposed to making it personal)
Unless the other person has clearly stated they have a preferred way to be contacted, always start with the most personal medium you can. Work your way backward down the chain. Face to face, phone, text, email, social media etc.
DON’T phrase questions in a way that leads the person you are speaking with into an easy and thoughtless no. These are often known as a closed question.
E.g. “Would you like to host a Scentsy Party?”
Try: “What do you think about getting your next order half price or free?”
DO be friendly, honest, and excited about what you are offering the other person.
Enthusiasm is contagious – let your passion for Scentsy products and the Scentsy Party shine through.
DO come into the conversation prepared.
E.g. “I have my upcoming calendar mapped out for this month, and I would love to host a Scentsy party with you. Are week days or weekends best?”
DO come from a position of service/problem solving and assume they are going to say yes.
Who doesn’t like to be taken care of? It’s hard to feel negatively towards someone who is sincerely taking our wants and needs into account.
Rapport building always leads to a mutually beneficial outcome. We get the chance to share our products, discuss our business opportunity or book a Scentsy party with them. They get the goodies! (We all know a Scentsy Party is where the magic happens in Scentsy!)
Even in the event they give you a legitimate concern you can work with; then you are only one step away from that “yes”, yay!
DO ensure that you are prepared.
If they move into making a booking, look at your closest feasible dates first and work outwards from there.
Offer no more than three options for the person to choose from when booking a Scentsy party. Any more becomes overwhelming and it seems easier to say no altogether.
DO overcome false objections with empathy.
If we sincerely listen and respond appropriately, get to the real road block, and approach the conversation in a problem solving way- we find out what is really holding them back. This is usually something that is easily remedied. (Especially now you are the master of these Scentsy Consultant Tips, right?)
When we take the time to listen and understand we have an authentic and trustworthy demeanour. This gives us a real chance of overcoming that minor issue.
DON’T dismiss what the person is saying to you in your excitement (or anxiety).
Being a great Independent Scentsy Consultant is about problem solving and fulfilling your customers’ needs. It’s not about servicing your own.
Avoid the urge to verbal vomit as you frantically try to get the end result you are after.
DO have the confidence in the benefits of what you are presenting.
Think of offering them the chance to buy, host or join Scentsy as sharing a bite of a meal you are really enjoying. We know that they are going to love it (they just may not know it yet)!
DON’T give up on someone because they throw out a little roadblock.
You owe it to them; and your business not to walk away at the first hiccup.
DO realise that no one is on record as having died from a “no”, even a forceful one (which are rare if you are polite and authentic).
At the end of the day, if they truly don’t want to buy/host/join- it’s no big deal!
A customer or friend that says no to you is not saying they don’t like you, or even that they don’t like your products or your business. They are very likely to be saying “not right now thank you”.
A no today can turn into a yes later on in time. The person you offered may even approach you later down the track because they realised you are caring and passionate about what you do.
Finally, DON’T be scared to offer the opportunity in the first place.
Imagine that you looked out of your window and saw everyone in your street at your neighbours’ house having a party. You couldn’t make it tonight anyway because you had other commitments, but wouldn’t you feel sad that no one asked you? Wouldn’t you have preferred the chance to decline personally?